Rating, folders & search

Every chat names itself automatically from what you ask, so you don’t have to title it. The rest of this page covers the three things you’ll do with chats over time: rate the answers, file them in folders, and find an old one again.

Rating an answer

Each answer has a thumbs-up and a thumbs-down. If an answer helped, use the thumbs-up; if it was wrong, thin, or off-target, use the thumbs-down.

The rating isn’t only for you. It goes to the people who curate that machine’s knowledge, and it’s one of the clearest signals they get about where Edmund is strong and where it needs work. See Feedback loop for how a thumbs-down turns into a better answer next time.

Folders: shared vs my chats

Your chats sit in folders so they don’t pile up in one long list:

• My Chats is your personal folder. New chats land here by default.
• Shared folders are visible to your team — for example a Customer chats folder that everyone working that account can see.

You can also create a new folder when you want to group chats your own way, such as by machine, by line, or by job.

Search

You can search your chat history, so a fault you worked through weeks ago is still there to look back on. Search when you remember solving something but not where the chat ended up, or to check what was tried last time the same problem came up.